Return & Refund Policy

At Arenzza, we are committed to providing high-quality products and a safe shopping experience for all our customers.

Return Policy

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be free from signs of improper use;

• Be in good condition;

• Include, whenever possible, its original packaging and any accessories received;

• Be accompanied by information that allows us to identify the order.

Defective or Damaged Products

If your product has a manufacturing defect or arrives damaged, please contact us as soon as possible so we can review the situation.

We may request photos or additional information to verify the issue and provide the most appropriate solution.

Refunds

Once your return request has been reviewed and approved, your refund will be issued using the same payment method used for the original purchase.

Processing times may vary depending on your credit card provider, financial institution, or payment platform.

Non-Eligible Items

Return or refund requests will not be accepted for:

• Damage caused by improper use;

• Normal wear and tear resulting from regular use;

• Modifications made by the customer after receiving the product.

Contact

For return or refund requests, please contact us at:

Email: supportaurenza@gmail.com